Help with HVAC Scout.
Records, scans, diagnoses, estimates, plans and accounts — how to get an answer, and who to ask when the app cannot tell you.
Email us and a person reads it.
HVAC Scout is self-serve, so most answers are in the app. When you still need a person, this mailbox is the way in — no ticket numbers, no phone tree.
helphvacscout@gmail.comReplies usually come within two business days, Monday to Friday, Central time.
- The email address on your HVAC Scout account, if you have one.
- The property or system the question is about, by name.
- What you did, what you expected, and what happened instead.
- A screenshot or photo of any error or estimate you are asking about.
Never send card numbers, passwords or photos of personal documents. We will never ask for them by email.
Three things you can settle yourself.
Your plan and renewal
See what you are on, when it renews, and the invoices already paid.
Open billingAccount and data
Update your details, enable two-factor, or delete your account and its records.
Open accountA contractor listing
Edit your company details, service area and licence document for review.
Open companyThe questions that arrive most.
Open a row for the short answer. If yours is not here, the mailbox above is the next step.
Create a free account, add a property, then add each system on it — by scanning the nameplate or typing the details. Everything you record stays with the property, so a diagnosis or an estimate always has the equipment facts behind it.
Start here / about two minutes
Still stuck? Write to us.
Include the account email and a line about what you were doing. It is the fastest way to a real answer.
Also worth reading: privacy policy and terms of use. Estimates are informational and not a quote; refrigerant and gas work require a licensed technician.