Terms of Use

These terms are an agreement between you and HVAC Scout, an independent, self-serve service run by its owner in Texas, United States. By creating an account or using the app, you accept them. If you do not agree, do not use the service.

HVAC Scout is a record-keeping and information tool for buildings and HVAC equipment. It scans equipment labels, stores your records, offers AI-assisted diagnostics, document reading and price research, logs service history, and helps you find and message independent contractors.

• We are not a licensed HVAC contractor and we do not perform, supervise or warranty any work.
• Diagnoses, prices, document readings and web-research answers are informational estimates generated from the details you provide and from public sources. They are not a quote, a professional inspection or a substitute for a licensed technician's on-site assessment.
• Do not attempt gas, refrigerant, electrical or combustion work yourself. Those require a licensed professional.

• You must be at least 18 and able to enter a contract to use HVAC Scout.
• Give accurate information, keep your password secure, and tell us promptly about unauthorized use. You are responsible for activity on your account.
• One account per person. Do not share your sign-in, and enable two-factor authentication if your account manages other people's buildings.

• A new account includes one free nameplate scan. AI features need an active plan after that.
• Plans are sold by period — monthly or annual — at the price shown on the plan page. Each payment covers one period and is prepaid; plans do not charge you automatically or renew themselves. When a period ends, AI features stop until you pay for another period.
• Payment is handled by our payment provider on its own checkout, and we record only your plan status and the provider's order reference. Prices are in US dollars and may change for future periods; a change never affects a period you already paid for.
• Except where the law requires otherwise, payments are not refundable. If a charge looks wrong, contact us within 30 days and we will look at it with the provider.
• Contractor listings are free for companies that pass our review.

• Contractors in the directory are independent businesses, not our employees or agents. We review a license document before listing a company but do not guarantee any contractor's work, qualifications, insurance, pricing or availability.
• HVAC Scout introduces you to HVAC specialists — it is not one, and it does not contract work. Any agreement for work, and any payment for it, is between you and the company you choose; we do not process, hold or guarantee those payments.
• Messages you send through the app are visible to the contractor you chose. Do not put payment card details or other sensitive information in a message.

You keep ownership of the photos, documents, voice notes, messages and records you add. You give us permission to store, process and display that content so we can run the features you ask for — including sending uploaded files to our AI service providers to produce a result, and sharing a job summary with a contractor you contact.

You confirm you have the right to upload what you upload, including any document belonging to someone else, and that your content is lawful and does not infringe anyone's rights.

• Do not use HVAC Scout for anything unlawful, or in a way that harms, harasses or deceives another person.
• Do not upload malware, attempt to break into accounts, probe or overload the service, or scrape it automatically.
• Do not misrepresent a company listing, license or certification.
• Do not use AI features to generate content that is false about a person, company or property.

We may suspend or close an account that breaks these rules.

AI results depend on the information and files you provide and on public sources. They can be incomplete, out of date or wrong, including prices, part numbers, safety guidance and document readings. Check anything important against the manufacturer's literature or a licensed technician before you spend money or make a safety decision.

HVAC Scout is self-serve. Guidance, diagnostics and price research are delivered inside the app, and there is no phone or live-chat support; email at helphvacscout@gmail.com is for account, billing, privacy and legal requests, answered on a best-effort basis.

We work to keep the app running but do not promise uninterrupted service. Features may change, and third-party services the app relies on may fail. If we make a material change to a feature your plan depends on, we will tell you in the app.

You may stop using HVAC Scout at any time, and you can delete your account and its records yourself from the Account page in the app; deletion is immediate and permanent. Write to helphvacscout@gmail.com if that option ever fails. We may suspend or end access if you break these terms, if we must for legal reasons, or if the service is discontinued. Where we discontinue a paid plan, we will refund the unused part of the period.

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose. To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits or lost data, and our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim.

Nothing here limits liability that cannot be limited by law, or your rights as a consumer. You agree to cover us for claims arising from content you upload or from your breach of these terms.

These terms are governed by the laws of the State of Texas, without regard to its conflict of laws rules. Disputes will be handled in the courts located in Texas, unless the law where you live gives you a different forum. Write to helphvacscout@gmail.com first — most issues can be resolved quickly.

We may update these terms. If a change is material, we will update the date at the top of this page and tell you in the app before it applies to you. Continuing to use HVAC Scout after that means you accept the updated terms.

Questions about these terms: helphvacscout@gmail.com.